Shipping and Delivery
At trailsnwaves.com work hard so you can enjoy your gear and never miss a session. We strive to fulfill your order within 2 working days of confirmation (subject to payment authorization and stock availability). If there is any delay for any reason, we will let you know as soon as we can.
We currently provide Express Shipping (2 to 5 business days) on most items to 221 countries Worldwide. If free shipping is not provided to a particular delivery location or on a particular item (mainly large, bulky items such as SUPs, bags and kite boards) we will let you know within 2 working days of you placing the order with us.
Duties and Taxes are billed separately. Ancillary charges, surcharges and dimensional weight calculations apply.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, trailsnwaves.com cannot accept any liability and the item will not be replaced or reimbursed.