Shipping & Delivery
We at Trails&Waves.com work hard so you can enjoy your gear and never miss a session. We strive to fulfill your order within one working day of confirmation (subject to payment authorization and stock availability). If there is any delay for any reason, we will let you know as soon as we can.
Free shipping for our products everywhere!!!
Orders for next day delivery must be made by noon, Sunday to Thursday. Deliveries are based on standard working days (Sunday to Thursday, excluding Public Holidays). We offer Same Day Delivery, and Friday/Saturday Delivery on selected items.
Standard Shipping (2 to 6 weeks) is offered on all except bulky items (kite boards and large bags), not available to Yemen, Syria, Iraq, Iran and Israel.
We currently provide Express Shipping (2 to 5 business days) to 221 countries Worldwide. Service unavailable to Iran, Iraq, Somalia, Sudan, Yemen and Israel.
All rates are exclusive of VAT. Duties & Taxes are billed separately. Ancillary charges, surcharges and dimensional weight calculations apply.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not singed for as such, Trails&Waves.com cannot accept any liability and the item will not be replaced or reimbursed.